Homebase Delivery - Collection in London

If the order exceeds the ordered time, we charge fees in 30-minute blocks, however, whether we can stay longer depends on how much time we have to reach the next client. Therefore, we ask you to estimate the furniture dismantle & assemble time as accurately as possible and do not underestimate the time needed.

If you notice any damage, please contact our office before the end of our team's work and before they leave, so we can verify the damage for insurance purposes. Remember that if you do not report damage before our team leaves, we are not responsible for any damage.

Yes. We offer discounts for delays if we are late more than one hour.
If we are late more than one hour up to 2 hours we offer 20% discount.
If we are 3 hours late we offer a 30% discount.

To find out more details about how to arrange parking permits please click here. PARKING PERMIT
We can provide vehicle details up to 48 hours before the date of service. If you don't provide a parking permit then you are obligated to pay a Penalty Charge Notice in advance ( £65 + VAT ) to our driver before we start the job. We will refund your money back if we don't get a Penalty Charge Notice by letter within 6 weeks. However if we get a Penalty Charge Notice ticket we will send you a copy of it as proof and the money will not be refunded.