Man and Van Northfields W13

Yes, your booking is guaranteed once you receive your confirmation email and text message.
However, please ensure all provided information is accurate to avoid any issues on a moving day.

The company is not liable for loss or damage caused when goods have been packed or unpacked by the customer or others. This includes fragile items that have not been professionally packed and unpacked by the company or its subcontractors.

We do not charge extra for heavy items. However, it's always a good idea to inform us in advance if you have particularly heavy or bulky items that need to be moved or transported. This way, we can ensure the appropriate equipment and manpower are available to handle your items safely and efficiently. Additionally, we may need to assess the feasibility of moving such heavy items, especially if they need to be transported through narrow hallways, stairs, or other tight spaces. So, please feel free to let us know about any heavy items, and we'll do our best to ensure a smooth and hassle-free moving or transportation experience for you.

Once you have cancelled your booking with us, we will process the refund within 1-2 business days. You will receive a confirmation email once the refund has been issued.
Typically, it takes 48-72 hours for the money to be credited to your bank account. However, depending on your bank's policies, it may take up to 10 working days for the refund to reflect in your account.