Man and Van Blackfriars EC4

The waiting charge refers to the fee that is applied when there are delays in the moving process. This charge can be incurred in several different scenarios, including:

• Waiting for the customer to start the job. We start to charge from the time when we arrive. The working time is counted from the arrival of the driver/the start of the move to the end of unloading/the end of work.
• Waiting for the customer to unload the van. Larger and heavier items may require more time and effort to move. Be sure to include details about oversized or heavy items in the quotation form, as they might need additional movers.
• Waiting for payment from the customer. Late payments will delay unloading, which can increase the total working time you pay for. Remember to settle your payment before unloading the van.
• Additional factors: Other factors that can impact the time needed for moving include stairs, elevators, or long corridors. Be sure to mention these in the quotation form, as they can significantly increase the time required for loading and unloading.

The waiting charge is based on the hourly rate for the service you have booked, and it is important to understand that the longer the delay, the higher the waiting charge may be.
In conclusion, the waiting charge is a fee applied to cover any delays that occur during the moving process, and it is calculated based on the hourly rate for the service you have booked. To avoid incurring additional fees, it is important to be ready to start the job, unload the van promptly, and settle your payment before unloading.

As a customer, you must declare the value of goods transported ( Inventory List ), manage valuables like jewellery and cash to keep with you during the process of the move, obtain necessary documents and permits, be present or represented during collection and delivery, ensure no items are left behind or taken by mistake, protect unattended property, and provide accurate delivery address information, among other responsibilities.

No, we don't dispose of packaging materials.

If you need to change the delivery address due to a delay, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but additional charges may apply depending on the new location.