Man and Van Forest Gate E7

The waiting charge refers to the fee that is applied when there are delays in the moving process. This charge can be incurred in several different scenarios, including:

• Waiting for the customer to start the job. We start to charge from the time when we arrive. The working time is counted from the arrival of the driver/the start of the move to the end of unloading/the end of work.
• Waiting for the customer to unload the van. Larger and heavier items may require more time and effort to move. Be sure to include details about oversized or heavy items in the quotation form, as they might need additional movers.
• Waiting for payment from the customer. Late payments will delay unloading, which can increase the total working time you pay for. Remember to settle your payment before unloading the van.
• Additional factors: Other factors that can impact the time needed for moving include stairs, elevators, or long corridors. Be sure to mention these in the quotation form, as they can significantly increase the time required for loading and unloading.

The waiting charge is based on the hourly rate for the service you have booked, and it is important to understand that the longer the delay, the higher the waiting charge may be.
In conclusion, the waiting charge is a fee applied to cover any delays that occur during the moving process, and it is calculated based on the hourly rate for the service you have booked. To avoid incurring additional fees, it is important to be ready to start the job, unload the van promptly, and settle your payment before unloading.

We take special care with fragile items and will ensure they are loaded and unloaded with extra care and attention. Please inform our staff of fragile items or mark them using fragile tape or labels.

You must be present or represented during the collection and delivery, make a photo or video evidence of items to be transported where showing that items are undamaged, and ensure that all items are packed securely and nothing is left behind or taken away by mistake.

Choosing the right size van for your move is an important decision to make. Here are some factors to consider:

• Inventory of items: Make a list of all the items you plan to move. This will help you visualise the amount of space needed for your belongings to transport. To make this process easier use our Online Inventory List Creator.
• Size of moving items: Consider the size of your larger items, such as furniture and appliances, as they may require more space.
• Load capacity: Check the load capacity of the van you are considering. Make sure it can safely accommodate the size and the weight of your items.
• Parking space and height/length: When choosing a van size, consider the available parking space at your current and new locations, as well as the height and length restrictions in those areas. If there are any restrictions with height or length, please provide this information on our BOOKING FORM.
• Check offered van sizes: We offer 5 different Vans Sizes for different moving needs, you can check the dimension of each van along with their load capacities. Check our VAN SIZES on our website and find the one that best suits your needs for your move.
• Van size estimator: If you are still not sure what van size to choose please, use our online van size estimator tool that can help you determine the right size van for your move.

Overall, taking into consideration the amount and size of your items, load capacity, parking space, and using a VAN SIZE ESTIMATOR can help you choose the right van size for your move.