Man and Van Crofton SE4

Yes, our staff have the right to refuse carrying large or heavy objects if they believe it poses a safety risk to themselves, the client, or the property. Our team members are trained to handle a wide range of items, but they must prioritise safety above all else.

There are several reasons why our staff may refuse to carry a large or heavy object:

• If the object exceeds the weight limits specified by our company guidelines, our team may not be able to move it safely without specialised equipment.
• If the object's dimensions make it impossible to navigate through doorways, hallways, or staircases without causing damage, our staff may not be able to proceed.
• If our team members believe that moving the object will put their health and safety at risk due to the potential for strains or other injuries, they may refuse to carry it.

In cases where our staff is unable to move a large or heavy object, we will work with the client to explore alternative solutions, such as disassembling the item or arranging for specialised equipment or additional manpower.
Our goal is to ensure a safe and efficient moving experience for both our clients and our team members.

Yes, you can book a service for the same day, depending on our availability. To see if there are any open slots, please check our availability on our website by clicking the following link: CHECK AVAILABILITY. Keep in mind that same-day bookings are subject to availability and may not always be possible.

If you have a general inquiry, we provide two ways to get in touch with us:

• Email - using CONTACT FORM on our website and choose appropriate subject from the subject options in the contact form.
• WHATSAPP - Utilise the WHATSAPP button on our website to reach us directly.
• Call our office number from the website.

Once you have cancelled your booking with us, we will process the refund within 1-2 business days. You will receive a confirmation email once the refund has been issued.
Typically, it takes 48-72 hours for the money to be credited to your bank account. However, depending on your bank's policies, it may take up to 10 working days for the refund to reflect in your account.