Man and Van Cambridge Heath E2

Yes, our staff have the right to refuse carrying large or heavy objects if they believe it poses a safety risk to themselves, the client, or the property. Our team members are trained to handle a wide range of items, but they must prioritise safety above all else.

There are several reasons why our staff may refuse to carry a large or heavy object:

• If the object exceeds the weight limits specified by our company guidelines, our team may not be able to move it safely without specialised equipment.
• If the object's dimensions make it impossible to navigate through doorways, hallways, or staircases without causing damage, our staff may not be able to proceed.
• If our team members believe that moving the object will put their health and safety at risk due to the potential for strains or other injuries, they may refuse to carry it.

In cases where our staff is unable to move a large or heavy object, we will work with the client to explore alternative solutions, such as disassembling the item or arranging for specialised equipment or additional manpower.
Our goal is to ensure a safe and efficient moving experience for both our clients and our team members.

You can cancel your booking without any charges if you do so at least 48 hours before the moving date and you will be fully refunded.
If you cancel in less than 48 hours, a cancellation fee of 30% of the total move price will apply.

Your booking could be cancelled due to a lack of deposit payment or due to availability.

As a customer, you must declare the value of goods transported ( Inventory List ), manage valuables like jewellery and cash to keep with you during the process of the move, obtain necessary documents and permits, be present or represented during collection and delivery, ensure no items are left behind or taken by mistake, protect unattended property, and provide accurate delivery address information, among other responsibilities.