Man Van Haydons - Hire Van with Driver | London Man Van

The waiting charge refers to the fee that is applied when there are delays in the moving process. This charge can be incurred in several different scenarios, including:

• Waiting for the customer to start the job. We start to charge from the time when we arrive. The working time is counted from the arrival of the driver/the start of the move to the end of unloading/the end of work.
• Waiting for the customer to unload the van. Larger and heavier items may require more time and effort to move. Be sure to include details about oversized or heavy items in the quotation form, as they might need additional movers.
• Waiting for payment from the customer. Late payments will delay unloading, which can increase the total working time you pay for. Remember to settle your payment before unloading the van.
• Additional factors: Other factors that can impact the time needed for moving include stairs, elevators, or long corridors. Be sure to mention these in the quotation form, as they can significantly increase the time required for loading and unloading.

The waiting charge is based on the hourly rate for the service you have booked, and it is important to understand that the longer the delay, the higher the waiting charge may be.
In conclusion, the waiting charge is a fee applied to cover any delays that occur during the moving process, and it is calculated based on the hourly rate for the service you have booked. To avoid incurring additional fees, it is important to be ready to start the job, unload the van promptly, and settle your payment before unloading.

If you do not provide a declaration of the value of your goods or require standard liability, the company will not be liable for failure to discharge its responsibilities unless that failure was caused by negligence or breach of contract on their part.

Yes, there are additional charges for moving between floors without an elevator. The online quote you receive will take into account the number of floors involved in your move. However, if there is no elevator available in the building, we will charge an extra fee for each floor. This is because moving items up or down stairs can require more time and effort from our moving team, and we want to ensure that they are fairly compensated for their hard work.

If you require two vans for your move, you will need to place two individual orders. To do this, simply follow the booking process on our website, and make sure to complete the process separately for each van. This will ensure that both vans are reserved and ready for your moving day.