Man Van Goodmayes - Hire Van with Driver | London Man Van

Yes, we do charge for petrol, but you don't have to worry about any hidden costs. Fuel charges for the route are already included in the quotation we provide. This ensures transparency and allows you to accurately budget for your trip without any unexpected surprises.

If you need to cancel the booking after making amendments, our standard cancellation policy applies. You can find the details of our cancellation policy on our website or in your booking confirmation email.

In the complaint form, please provide your contact information, the date of your move, the details of the issue you're facing, and any other relevant information. This will help us address your complaint more effectively.

Yes, our staff have the right to refuse carrying large or heavy objects if they believe it poses a safety risk to themselves, the client, or the property. Our team members are trained to handle a wide range of items, but they must prioritise safety above all else.

There are several reasons why our staff may refuse to carry a large or heavy object:

• If the object exceeds the weight limits specified by our company guidelines, our team may not be able to move it safely without specialised equipment.
• If the object's dimensions make it impossible to navigate through doorways, hallways, or staircases without causing damage, our staff may not be able to proceed.
• If our team members believe that moving the object will put their health and safety at risk due to the potential for strains or other injuries, they may refuse to carry it.

In cases where our staff is unable to move a large or heavy object, we will work with the client to explore alternative solutions, such as disassembling the item or arranging for specialised equipment or additional manpower.
Our goal is to ensure a safe and efficient moving experience for both our clients and our team members.