Moving Docklands - Removals Company

If any of your items were damaged during the move, please include this information in your complaint form. You may also be asked to provide photographic evidence of the damage for our records and to aid in our investigation.

Your booking could be cancelled due to a lack of deposit payment or due to availability.

Yes, our staff have the right to refuse carrying large or heavy objects if they believe it poses a safety risk to themselves, the client, or the property. Our team members are trained to handle a wide range of items, but they must prioritise safety above all else.

There are several reasons why our staff may refuse to carry a large or heavy object:

• If the object exceeds the weight limits specified by our company guidelines, our team may not be able to move it safely without specialised equipment.
• If the object's dimensions make it impossible to navigate through doorways, hallways, or staircases without causing damage, our staff may not be able to proceed.
• If our team members believe that moving the object will put their health and safety at risk due to the potential for strains or other injuries, they may refuse to carry it.

In cases where our staff is unable to move a large or heavy object, we will work with the client to explore alternative solutions, such as disassembling the item or arranging for specialised equipment or additional manpower.
Our goal is to ensure a safe and efficient moving experience for both our clients and our team members.

Once your cancellation request has been processed, you will receive an email confirmation. If you do not receive a confirmation within 24 hours of submitting your request, please contact our customer support team for assistance.