Efficient and well communicated service in London

beth dyde

August 27, 2026

The actual removal men were very good, I have no complaints with them. However, the service in general I have significant concerns with. They were 3... The actual removal men were very good, I have no complaints with them. However, the service in general I have significant concerns with. They were 3 hours late because of an issue with the van, fine, these things happen. However the delay, avoidance and lying tactics used by the company to not pay the 20% compensation as listed on their website was ridiculous. First it was that the manager was in hospital and nothing could be agreed until he returned. Then it was that the manager had not read messages. Then they claimed that I had actually booked for the time they had arrived (even though they had the booking confirmation in front of them that clearly showed this was not the case). Eventually only once I went through the bank did they pay the compensation. They ignored every single email and gave a different story when I phoned. This took weeks to sort. Very very disappointed in the way the management and office staff acted, however the actual moving men were very good. On the whole I would not recommend

Jordan

August 27, 2026

This was my second time moving with this company and it has been an amazing service both times, the movers/drivers are always very friendly and take... This was my second time moving with this company and it has been an amazing service both times, the movers/drivers are always very friendly and take care with items. They also offer extremely good prices compared to places like AnyVan, would highly recommend

Levi Kipke

August 27, 2026

Extremely professional and efficient! Moved our 2 bed flat with no issues. Very friendly too :) Would hire again for the next move! Extremely professional and efficient! Moved our 2 bed flat with no issues. Very friendly too :) Would hire again for the next move!