B&Q Delivery - Collections in London

N P

November 3, 2025

Used London Man Van just over a week ago for the first time. I'll start with the positives: 1) The movers were kind and helpful in packing. 2) For... Used London Man Van just over a week ago for the first time. I'll start with the positives: 1) The movers were kind and helpful in packing. 2) For the items they unloaded into my house, they were helpful to carry heavier items including the top floor of my house. But, of course, that's part of the service you pay for - so I'd expect no less. Negatives: 1) Left several items unpacked and unloaded at pickup address. 2) Did not have proper parking arrangement during the loading at the pickup address. They were concerned with the unlocked van's security as they carried items from the property into their van. They had to ask my brother to go sit with the van while they carried items to the van - leaving my mother alone helping the 2 men at the property. 3) Insurance add-on a scam - one of my items (an electric scooter that costs £600) was packed by the men and loaded into the van. This was not unloaded at the drop-off property. However, after unpacking all the contents at the drop-off property, we realised the scooter was not unloaded. Upon raising this with the LMV company, they responded the following: "We’ve spoken with the driver, and according to his report, the electric scooter was unloaded at the delivery address and placed by the wall in front of the property. It was already dark at the time of unloading, so it’s possible the item was not taken inside immediately. Please note that any missing or damaged items must be reported on the same day of the service. In this case, more than four days have passed since the move was completed, which unfortunately makes it very difficult for us to investigate further or take responsibility for the item. As the scooter appears to have gone missing after being unloaded, we kindly recommend that you report this matter to the local police for further investigation." - Firstly, I don't have a wall in front of my house. I have a fence in front of it. - Secondly, it's hard to believe that the men would not have brought the scooter beyond the fence into my home - the fence is less than 2 meters from my front door! - Thirdly, I watched the men unload the van and checked that nothing was left outside the front right up until they left. - Fourth, their excuse also conveys that they did not do their job that I paid for which was to unload all contents into my property. If they believe they left the scooter out in front of a wall in front of my property, it means they technically left on the sidewalk. That means it was NOT unloaded into my property and left it out on the street. - I tried to explain all of this to the customer service lady Paulina over the phone and over email, but the company continued to side with the moving men. And despite me pointing out that I paid for insurance, they used their terrible t&c's to rid them of any responsibility. This was a very upsetting experience and it wasn't cheap. I could've just done it with AnyVan and paid several 100s less. And at least their terms are a bit more reasonable and supportive for the customer as opposed to the scam-like policies that LMV used to protect themselves against any issue raised about them.

rajesh p

November 1, 2025

We recently used LMV (London Man Van) for a house move involving furniture, suitcases, and boxes—and the experience was excellent from start to... We recently used LMV (London Man Van) for a house move involving furniture, suitcases, and boxes—and the experience was excellent from start to finish. The team arrived right on time, which immediately set a professional tone. Both the driver and Ralph, who handled the loading and unloading, were efficient, careful, and clearly experienced. They in particular did a fantastic job managing the heavier items with care and precision. The van was exactly as described—clean, spacious, and well-equipped—and they brought all the necessary tools to handle the job smoothly. Everything was packed and transported securely, with no damage or fuss. The whole move felt well-organized and stress-free thanks to their calm and capable approach. Highly recommend LMV for anyone looking for a reliable and efficient moving service in London.

Stevie Wonder

November 1, 2025

Great service for my move out of London. Chica kept me updated on arrival time and everything went very smoothly. Will use this firm again Great service for my move out of London. Chica kept me updated on arrival time and everything went very smoothly. Will use this firm again