TERMS & CONDITIONS
All vans are equipped with trolleys, blankets, straps, sat-nav etc..
One Man is the Driver who always help with loading and unloading, please consider to select at least 2 men if there are heavy or large items for one man.
Please note that 30% deposit need to be paid 24 hours before your move.
If job run over the estimated time, we will charge in 30 minute blocks however we can stay only one hour longer.
Additional unexpected van load may be treated as a separate order.
If there is no lift/elevator operating, we charge £5 for each level per person carrying your goods.
Please note that we provide our service up to fourth floor if there is no lift operating.
Please do not overload boxes and make the weight not heavier than 20KG.
If you want to cancel your booking, make sure to do it 48 hours in advance, otherwise cancellation fee will apply (cancellation fee = 30% of total charge).
If you selected payment "By cash to the driver on the day" please note that you need to pay before unloading.
If you pay by Debit Card / Credit card or PayPal please remember to pay at least 24 hours before.
Please note that deposit of 30% is required.
Our Goods in Transit insurance cover up to £10.000. Insurance apply only if you provide "INVENTORY LIST” - list of all items you are moving including value. If you not require packing service please make sure to protect all furniture to avoid any damage as our insurer will not cover any damage for unprotected items. It is the responsibility of the customer to ensure extra insurance is arranged if required.
To make sure your order has been accepted use our website tools ”CHECK ORDER STATUS”
If you are moving within 10 miles we do not charge for the mileage, if over 10 miles than mileage charge will be included in price- £1.5 per mile. (Routes taken will be those as advised by our Sat-Nav unless you request a particular route)
CONGESTION CHARGE ZONE applies Monday to Friday from 7am to 6pm ( £11.50 ).
If you need to contact us in regards current order, please TEXT with your ORDER NUMBER on 07912604743 or EMAIL HERE