TERMS & CONDITIONS
All our vans are equipped with trolleys, blankets, straps, sat-nav etc..
Please consider to select at least 2 men if there are any too heavy or too bulky items for one man to carry.
Please do not overload boxes and make the weight not heavier than 20KG.
Please note that deposit payment of 30% is required and remaining balance need to be paid before unloading the van.
If job run over the estimated time, we will charge in 30 minute blocks, however we can stay only one hour longer.
Additional unexpected van load may be treated as a separate order if distance over 10 miles.
If there is no lift/elevator in operating, we charge £5 for each level per person carrying your goods.
Please note that we provide our service up to fourth floor if there is no lift in operating.
Fuel charges for provided route are included in price.
Parking Charges, Penalty Tickets, Toll Roads Charges, Ferries charges are not included in cost.
Please inform us in advance if you need travel in the van.
If you need to cancel your booking, make sure to inform us in writing ( email or TEXT ) at least 48 hours in advance, otherwise cancellation fee will apply (cancellation fee = 30% of total charge).
Our Goods in Transit insurance cover up to £10.000. Insurance apply only if you provide "INVENTORY LIST” - list of all items you are moving including value. If you did not require packing service please make sure to protect all furniture to avoid any damage as our insurer will not cover any damage during the transit for unprotected items. It is the responsibility of the customer to ensure extra insurance is arranged if required.
Please note after finishing work and workers left than we do not take any responsibilities for any unreported damages. You need to report if any damages to our team before they leave.
To make sure your order has been accepted use our website tools ”CHECK ORDER STATUS”
If you are moving within 10 miles we do not charge for the mileage, if over 10 miles than mileage charge will be included in price- £1.5 per mile. (Routes taken will be those as advised by our Sat-Nav unless you request a particular route)
CONGESTION CHARGE ZONE applies Monday to Friday from 7am to 6pm ( £11.50 ).
If you need to contact us in regards current order, please TEXT with your ORDER NUMBER on 07912604743 or EMAIL HERE