7 Days a Week

Office hours:
Mon - Sun: 8am - 6pm
Drivers hours:
Mon - Sun: 6am - 10pm

Frequently Asked Questions about Man and Van

Please find an answer to most common questions asked by customers about our man and van, removals service we provide.

  • Call us if you can not find an answer for your question.
  • Take a look at our Moving Guide.
  • Follow our Moving Checklist.
Man and Van Service - FAQ

Get an answer to most common questions asked about our Man and Van services.

How do i cancel my booking?

To cancel an order please Email or Text your cancellation request including your ref. number. Please let us know at least 48 hours before your day move otherwise cancellation fee will apply.

How do I get a Quote?

To get REMOVALS or MAN & VAN ONLINE QUOTE, please select order details on our QUOTATION FORM and you will be able to obtain a quote immediately on our website. You will also get the quote sent to you via email with your reference number, which you can use to contact us to arrange any needed service. QUOTATION FORM

How do I pay for the service?

On our booking form you will find selections of payment methods. You can pay Online by "Debit Card" / "Credit Card", "PayPal" or "By cash on the day to the driver". If you selected payment by "Debit Card" / "Credit Card" or "PayPal" you must pay at least 24 hours before. Our drivers don't accept Card payments. If you have selected payment "By cash to the driver on the day" please note that you need to pay before unloading.

How many Men will I need?

Please, consider to select at least 2 men if there are heavy and/or large items that need to be moved.

What is the suitable van size for me?

On our website you can find all dimensions inside of each van we provide. To check our van sizes click here VAN SIZES.
Choose right van size for your move and do not overpay for unused space in the van.
If you still not sure what "VAN SIZE" you need, please contact us between 8am - 6pm and one of our representatives will be happy to help you with any questions you may have.

What size of van will I get?

You will get the van size which you have selected on the booking form. You will never get a smaller van to what you have asked for. Sometimes we can deliver bigger seized van but don't worry, you will never pay more if you don't need a bigger van.

When I will get my booking confirmation?

If you place your order within our office working hours, we will verify all details and we will send you an Email and Text Message (SMS on your mobile) confirmation within 15-30 minutes.
If you have placed an order after working hours, please expect your confirmation to be sent to you the next day.
If you didn't receive your confirmation email and text, please contact our office urgently.
You can also check your ORDER STATUS here.

Will I pay for extra pickup /drop off?

There are no extra charges if the pick up/drop off is less than 10 miles. If it's more than 10 miles, a charge for full mileage will be added.

How do I pay deposit?

If you'd like to pay deposit please click PAY DEPOSIT. We require deposit of 30% only if you are "moving from outside of London M25".

Is there a charge for travelling in the van?

No, there are no extra charges if you need to travel in the van. One passenger can always travel in the van. Sometimes we can take up to 2 passengers as there are 3 seats in the van. If 2 passengers need to travel in the van please contact our customer service to check if there will be available space in the van.

Can I amend the date or time of service?

Yes, but you will need to contact us at least 48 hours before the arranged date and time, to make any changed. This is also based on subject to availability.

Can I move at the weekend?

Yes, our drivers operate 7 days a week from 7am till 10pm. We do not charge extra on the weekend as our competitors. Same rates all week!

Will you arrange parking permits?

NO. All our customers are obligated to arrange parking permit for the van.
To find out more details about how to arrange parking permit please click here. PARKING PERMIT
We can provide vehicle details upto 48 hours before the date of service. If you don't provide parking permit then you are obligated to pay Penalty Charge Notice in advance to our driver before we start the job. We will refund your money back if we don't get Penalty Charge Notice by letter within 2 weeks. However if we get a Penalty Charge Notice ticket we will send you a copy of it as proof and the money will not be refunded.

What if I need 2 vans or more men?

If you need 2 vans then you need to place 2 individual orders.
Each Van have limited number of 3 seats. With one van you can have up to 3 men to help.

Do you charge more for services at the weekend?

No, we do not charge more at the weekend. We have the same rates throughout the whole week.

Are my goods insured?

YES. Our Goods in Transit insurance cover up to £10000. We are not liable for the first £250.00 per claim.
Claims must be reported at the time of occurrence, no claim will be accepted after the payment has been made and London Man Van team has left the site.
It is customer's responsibility to ensure extra insurance is arranged if required.
Goods will be protected only by our insurer, if "London Man Van team" will prepare the transport for all of the things listed on the Transport List by our customer.

How much notice do you require?

From One Hour up to One Week. Some days are busier than others. Please not that weekends are especially busy, so if you are planning to move over a weekend please book well in advance. To ensure that you can get the best date and time of the service try and book our services as soon as you get a date in mind.

Do I have to arrange a parking space?

YES. Our customers are obligated to arrange parking space for our Van. To find out more details about how to arrange parking permit please click here. PARKING PERMIT

Do you have a Checklist that I can follow?

YES. We created great House Removals Checklist for all our customers. To see our Removals Checklist click here. REMOVALS CHECKLIST

Do you dismantle / assemble furniture?

YES. We can provide basic dismantle & assemble service for you. All our vans are equipped with the basic tools. If unusual tools are required you will need to provide them yourself.

Why book online?

Why not get 5% discount when you placing your order online? Online booking is easier and faster. Online booking also helps to avoid any mistakes rather than providing all contact and address details through the phone.
After you place your order you will get instant an email from our server confirming your request with details you provided on our website. So you can double check if all details you provided are correct. BOOK ONLINE here

Will your carry goods to any floor, room?

Yes, our team will take your goods up to wherever you need to place them.
( up to fourth floor if there is no lift/elevator in operating )

Should I tip the driver?

Only if you think so. The driver holds 100% of tips. London Man Van team is very efficient and always try to cope with the toughest task.

What other question you have?

If you have any other questions please EMAIL YOUR QUESTION HERE or call us and one of our representative will be happy to answer any questions you may have about our service.

CALLBACK

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