LONDON MAN VAN
Office opening hours:
Mon - Sun: 8am - 6pm
Drivers working hours:
Mon - Sun: 7am - 10pm
7 DAYS A WEEK
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Home > FAQ

Frequently Asked Questions - London Man Van


When I will get my booking confirmation? When I will get my booking confirmation? When I will get my booking confirmation? When I will get my booking confirmation?


A: If you placed your order within our office working hours, You will get Email and SMS - text confirmation within 15 minute. If you placed an order after working hours, please expect your confirmation next day.



How do I pay for the service? How do I pay for the service? How do I pay for the service? How do I pay for the service?


A: On our booking form you will find selections of payment methods. You can pay Online by "Debit Card" / "Credit Card", "PayPal" or "By cash on the day to the driver". If you selected payment by "Debit Card" / "Credit Card" or "PayPal" you must pay at least 24 hours before. Our driver doesn't accept Card payments.



Will I pay for extra pickup /drop off? Will I pay for extra pickup /drop off? Will I pay for extra pickup /drop off? Will I pay for extra pickup /drop off?


A: NO. If overall mileage is under 10 miles.



Do I pay, if I want to travel in the Van? Do I pay, if I want to travel in the Van? Do I pay, if I want to travel in the Van? Do I pay, if I want to travel in the Van?


A: NO. There are no extra charges if you need to travel in the van. We can take upto 2 passengers as there are only 3 seats in the van. If two passengers need to travel in the van, please contact our customer service as there may be only one space available for passenger in the van.



Can I change date or time of service? Can I change date or time of service? Can I change date or time of service? Can I change date or time of service?


A: YES. But you need to contact us at least 24 hours before to change date or time. Subject of availability.



Can I move at the weekend? Can I move at the weekend? Can I move at the weekend? Can I move at the weekend?


A: YES. Our driver operate 7 days week from 7am to 10pm.



Will you arrange parking permits? Will you arrange parking permits? Will you arrange parking permits? Will you arrange parking permits?


A: NO. All our customers are obligated to arrange permit for the van. We can provide vehicle details upto 48 hours before the date of service. If you don't provide parking permit then you are obligated to pay Penalty Charge Notice in advance to our drier before we start the job. We will refund your money back if we don't get Penalty Charge Notice by letter within 2 weeks.



What if I need 2 vans or more men? What if I need 2 vans or more men? What if I need 2 vans or more men? What if I need 2 vans or more men?


A: If you need 2 vans then you need to place 2 individual orders.
Each Van have limited number of 3 seats. With one van you can have up to 3 men.



Do you charge more at the weekend? Do you charge more at the weekend? Do you charge more at the weekend? Do you charge more at the weekend?


A: NO. We do not charge more at the weekend. All week same rates.



Are my goods insured? Are my goods insured? Are my goods insured? Are my goods insured?


A: YES. Our Goods in Transit insurance cover upto £10000 with Aviva insurer. We are not liable for the first £250.00 per claim. It is the responsibility of the customer to ensure extra insurance is arranged if required.
Goods will be protected only by our insurer, if "London Man Van team" will prepare for the transport all of the things described in Transport List by our customer.



How much notice do you require? How much notice do you require? How much notice do you require? How much notice do you require?


A: From One Hour up to One Week. Some days are busy some days are very busy. Weekends are very busy, so it is better if you order our service much earlier as we have limited number of vans. Week days are less busy and mostly we can provide our service within one hour.



Do I have to arrange parking space for the Van? Do I have to arrange parking space for the Van? Do I have to arrange parking space for the Van? Do I have to arrange parking space for the Van?


A: YES. Our customers are obligated to arrange parking space for our Van.



Do you have House Removals Checklist I can follow? Do you have House Removals Checklist I can follow? Do you have House Removals Checklist I can follow? Do you have House Removals Checklist I can follow?


A: YES. We created great House Removals Checklist for all our customers. To see our house removals checklist Click here.



Do you dismantle / assemble furniture? Do you dismantle / assemble furniture? Do you dismantle / assemble furniture? Do you dismantle / assemble furniture?


A: YES. We can provide basic dismantle & assemble service for you. All our drivers are equipped with the basic tools. If unusual tools are required you will need to provide them.



What size of van will I get? What size of van will I get? What size of van will I get? What size of van will I get?


A: You will get van size which you selected on booking form. You will never get smaller van. Sometime we can deliver van size bigger. Don't be worry, You will never pay more if you don't need a bigger van.



What van size I would need? What van size I would need? What van size I would need? What van size I would need?


A: On our website you can find all dimensions inside of each van we provide. To check our van sizes Click here.
Choose right van size for your move and do not overpay for unused space in the van.
If you still not sure what "VAN SIZE" you need, please contact us between 8am - 6pm and one of our representatives will be happy to help you with any questions you may have.



How many Men will I need? How many Men will I need? How many Men will I need? How many Men will I need?


A: Please, consider to select at least 2 men if there are too heavy or too large items for one man.



How I get Online Quote? How I get Online Quote? How I get Online Quote? How I get Online Quote?


A: To get your ONLINE QUOTE, please fill up order details on our website and you will see quote on our website in real time. Also you will get quotation via email with your reference number, and you can contact us to arrange our service for you whenever you need. GET ONLINE QUOTE NOW



Why book online? Why book online? Why book online? Why book online?


A: Why not get 5% discount when you placing your order online? Online booking is easier and faster. Online booking also helps to avoid any mistakes rather than providing all contact and address details through the phone.
After you place your order you will get instant an email from our server confirming your request with details you provided on our website. So you can double check if all details you provided are correct. Book Online here.



Will your team take my goods to any floor, and any room? Will your team take my goods to any floor, and any room? Will your team take my goods to any floor, and any room? Will your team take my goods to any floor, and any room?


A: YES. Our team will take your goods upto fourth floor even if there is no lift/elevator, and any floor if lift/elevator is in operating. And of course to any room on your request.



Should I tip the driver? Should I tip the driver? Should I tip the driver? Should I tip the driver?


A: Only if you think so. The driver holds 100% of tips.
London Man Van team is very efficient and always try to cope with the toughest task.



What other question you have? What other question you have? What other question you have? What other question you have?


A: If you have any other questions please call us and one of our representative will be happy to answer any questions you may have about our service.


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